Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"fdefe63bc3a448d568baf697e2ed4375a989a8e0_lout","branding":{"id":"1","key":"ex","name":"ShiftMatch Technical Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de8510","headerLinkHoverBGColor":"#de8510","headerBadgeColor":"#de8510"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a8f9eb42-b159-443c-80ce-5aa0154a01e5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDEyODkxMy00ZDBlLTRmMGYtYjVkMC0wYzM4ZGM3YjFjNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4ZjllYjQyLWIxNTktNDQzYy04MGNlLTVhYTAxNTRhMDFlNSI6WyJyZWFkIl19LCJleHAiOjE3NzEwNjY1NDUsIm5iZiI6MTc3MTA2NTk0NX0.KYFw5apHg3Sp_VZiUstbv1x9SrnJjpaY9pwaEPDAXPI&client=b0128913-4d0e-4f0f-b5d0-0c38dc7b1c44&mode=fit","logoId":"a8f9eb42-b159-443c-80ce-5aa0154a01e5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ShiftMatch Help Center","sharedPortalName":"ShiftMatch Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ShiftMatch Help Center","sharedPortalName":"ShiftMatch Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a75cf","helpCenterTitleColor":"#fbfbfb","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ex","projectId":10010,"serviceDeskId":1,"name":"ShiftMatch Technical Support","description":"<p>Welcome! You can raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"18","name":"Detailed Feature Request","descriptionHtml":"<p>To submit a feature request, fill out this <b>\"As a... I want... So that...\"</b> user story template.<br> This template will help you define your requirements and our software development team understand the issue.</p>\n<p><b>As a</b> — this is the <ins>WHO</ins>. Who are we building this for?<br> <b>I want</b> — this is the <ins>WHAT</ins>. What are we creating?<br> <b>So that</b> — this is the <ins>WHY</ins>. Why are we doing it?</p>\n<p><ins>Example</ins></p>\n<p>As a Master Admin, <br> I want my administrative staff to only see a specific list of locations, <br> So that managers can assign locations quickly and easily.</p>","callToAction":"Detailed Feature Request","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10523,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10548,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10538,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6431d333-b573-31c1-b1b6-6004505b40a6","appLinkName":"System Confluence","appLinkUrl":"https://shiftmatch.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://shiftmatch.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"EX","serviceDeskId":1,"kbLinkDomainURLs":["https://shiftmatch.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDEyODkxMy00ZDBlLTRmMGYtYjVkMC0wYzM4ZGM3YjFjNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNjcxNDUsIm5iZiI6MTc3MTA2NTk0NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.TnDXu1JeIdBi7QS2U0obBLg7unQaLEVj0i6tma_zRSs","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"b0128913-4d0e-4f0f-b5d0-0c38dc7b1c44","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1,"projectId":10010,"issueType":{"id":"10025","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10523,"iconUrl":"https://shiftmatch.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components or products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10002","label":"Jira","selected":false,"children":[]},{"value":"10003","label":"Public website","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-02-14T21:45:45+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6431d333-b573-31c1-b1b6-6004505b40a6","appLinkName":"System Confluence","appLinkUrl":"https://shiftmatch.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://shiftmatch.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"EX","serviceDeskId":1,"kbLinkDomainURLs":["https://shiftmatch.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMDEyODkxMy00ZDBlLTRmMGYtYjVkMC0wYzM4ZGM3YjFjNDQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwNjcxNDUsIm5iZiI6MTc3MTA2NTk0NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.TnDXu1JeIdBi7QS2U0obBLg7unQaLEVj0i6tma_zRSs","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"b0128913-4d0e-4f0f-b5d0-0c38dc7b1c44","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}